Refund policy

Return, Refund, Size Exchange and Cancellation Policy

We want every Miniminks purchase to feel reassuring. Eligible order cancellations, returns, size exchanges and product-issue claims are handled according to the conditions below.

Please do not return any item until the Miniminks Support Team has approved your request in writing and provided the applicable instructions.

1. Definitions

For this policy:

Regular-price item: A product purchased without a displayed discount, compare-at price or Sale label.

Ordinary discounted item: A product sold at a discount or below a displayed compare-at price but not explicitly marked Final Sale.

Final Sale item: A clearance or specially reduced product explicitly identified as Final Sale on the product page or during purchase.

Eligible item: An item that meets the applicable cancellation, return or size-exchange conditions described in this policy.

An ordinary discounted product is not automatically a Final Sale product.

Nothing in this policy limits any non-excludable customer rights available under applicable Indian law.

2. One-Hour Order Cancellation

Customers may request cancellation within one hour of placing an order, provided the relevant item has not already been fulfilled or dispatched.

The one-hour cancellation option applies to:

Regular-price items
Ordinary discounted items
Products marked Final Sale

To request cancellation, sign in to your Miniminks customer account, open the relevant order and select the available cancellation option.

If the account cancellation option is unavailable, contact Miniminks immediately through WhatsApp or email and provide the order number.

A cancellation request is not confirmed until Miniminks accepts it. Once an order has been fulfilled, dispatched or passed the one-hour cancellation window, it cannot ordinarily be cancelled.

If payment has already been collected for an approved cancellation, the refund will be initiated to the original payment method wherever technically possible.

COD orders do not require a payment refund where no advance payment has been collected.

Miniminks may cancel an order because of:

Inventory errors
Payment verification issues
Suspected fraud
Incorrect pricing
Incomplete customer information
Delivery restrictions
Other genuine operational reasons

If Miniminks cancels a paid order, the applicable amount collected for the cancelled item or order will be refunded.

3. Seven-Day Ordinary Returns

Eligible regular-price items may be returned for:

Change of mind
Colour or style preference
Not liking the product after receiving it

The return request must be submitted within seven calendar days of the item’s delivery date.

Ordinary discounted items are not eligible for change-of-mind ordinary returns, but they may qualify for one size exchange under Section 4.

Products explicitly marked Final Sale are not eligible for an ordinary return.

An ordinary return is not approved until the request has been reviewed and accepted in writing by the Miniminks Support Team.

4. Size Exchanges

One size exchange is permitted per eligible item when requested within seven calendar days of its delivery date.

Size exchanges are available for:

Eligible regular-price items
Eligible ordinary discounted items

Products explicitly marked Final Sale are not eligible for a size exchange.

A size exchange is subject to:

A request being submitted within seven calendar days of delivery
Written approval from the Miniminks Support Team
The returned product passing quality inspection
Availability of the requested replacement size
Payment of the applicable ₹150 size-exchange logistics fee when Miniminks arranges the exchange

An incorrectly selected size is handled as a size exchange and not as an ordinary return.

Only one size exchange is permitted for each eligible item. A replacement item received through a completed size exchange is not eligible for another change-of-size exchange, except where the replacement itself is wrong, damaged, defective, deficient, misdescribed or otherwise non-conforming.

5. Final Sale Products

Only products explicitly marked Final Sale are treated as Final Sale products.

A discounted price, Sale badge or displayed compare-at price does not by itself make a product Final Sale.

Products explicitly marked Final Sale are not eligible for:

Change-of-mind returns
Colour or style-preference returns
Size exchanges

Final Sale restrictions do not affect:

An eligible cancellation request submitted within one hour of ordering
A verified wrong-product claim
A verified damaged-product claim
A verified missing-item claim
A verified manufacturing-defect claim
A product that is materially misdescribed, deficient or otherwise non-conforming

6. Product Condition Requirements

To qualify for an ordinary return or size exchange, the item must be:

Unused, unworn, unwashed and unaltered
Free from stains, fragrance, damage and signs of use
Returned with all original tags attached
Returned with its original packaging and accessories
Submitted for approval within seven calendar days of delivery

A customer may carefully try on an item only to assess its appearance and fit.

An item showing wear, washing, alteration, stains, fragrance, customer-caused damage or use beyond a reasonable fit check may be rejected during inspection.

Items that do not pass quality inspection are not eligible for an ordinary return, size exchange, store credit or refund. This condition does not remove remedies for a verified wrong, damaged, defective, deficient, misdescribed or otherwise non-conforming product.

7. How to Request a Return or Size Exchange

To submit a request:

Sign in to your Miniminks customer account.
Open the relevant delivered order.
Select the option to request a return.
Select the relevant item and reason.
For a size exchange, select “Too small” or “Too large” and enter the required replacement size in the request note.
Provide clear photographs showing the complete item, attached tags, original packaging and current condition.
Submit the request within seven calendar days of delivery.
Wait for written approval and return instructions from the Miniminks Support Team.
Pack the approved item securely with its tags, original packaging and accessories.
Hand the parcel to the assigned courier or self-ship it only when instructed.
After the item is received and passes inspection, Miniminks will process the approved refund or dispatch the approved replacement.

Submitting a request does not guarantee approval.

An unboxing video is not required for an ordinary return or size exchange.

If the customer-account request option is unavailable, contact Miniminks through WhatsApp or email within the applicable period.

Parcels sent without prior written approval, without order identification or to an address not supplied for the approved request may be refused or returned to the sender.

8. Reverse-Logistics Charges

Ordinary returns

When Miniminks arranges reverse pickup for an approved ordinary return, ₹150 will be deducted from the approved merchandise refund.

The merchandise refund will be based on the amount actually paid for the returned item after applicable discounts.

Original outbound shipping and COD charges are non-refundable for an ordinary return after those services have been used.

Size exchanges

When Miniminks arranges reverse pickup for an approved size exchange, a flat ₹150 logistics fee applies.

This fee covers:

Reverse pickup of the approved item
Dispatch of the approved replacement

The size-exchange logistics fee will be collected through a private Shopify draft-order invoice or secure checkout link titled “Size Exchange Logistics Fee.”

The fee will not be collected through a publicly purchasable product.

Verified product issues

No ₹150 return or exchange logistics charge applies to an approved wrong, damaged, missing, defective, deficient, misdescribed or otherwise non-conforming product claim.

Where a full refund is approved for a verified product issue, applicable original shipping or COD charges connected with the affected order will also be refunded where required.

9. Reverse Pickup and Self-Shipping

Miniminks will arrange reverse pickup where eligible courier service is available at the customer’s pincode.

For an ordinary return, the ₹150 reverse-pickup charge will be deducted from the approved refund.

For a size exchange, reverse pickup will be arranged after the ₹150 logistics fee has been paid.

If reverse pickup is unavailable:

The customer must self-ship the approved item using a trackable courier.
The customer bears the self-shipping cost for an ordinary return or customer-requested size exchange.
The ₹150 reverse-pickup charge will not be applied.
For an approved size exchange, Miniminks will dispatch the replacement without an additional shipping fee.
For a verified wrong, damaged, defective, deficient, misdescribed or non-conforming product claim, eligible reasonable return-shipping costs will be handled by Miniminks as communicated during approval.
The return address will be shared privately after approval.

Please do not send a parcel to an address found online or used for a previous return.

10. Inspection and Replacement Availability

A refund or replacement is not confirmed until the returned item has been received and inspected.

After the item passes the applicable inspection, Miniminks will process the approved outcome.

If an approved replacement size is unavailable, Miniminks may offer:

Another available size
An eligible alternative product
Store credit, with the customer’s agreement
A refund after the returned item is received, inspected and approved

The customer is not required to accept an alternative product or store credit in place of an otherwise approved refund.

11. Wrong, Damaged, Missing, Defective or Misdescribed Products

If you receive a wrong, damaged, missing, defective, deficient, misdescribed or otherwise non-conforming product, contact Miniminks within 48 hours of delivery wherever reasonably possible.

Please provide:

Your order number
A clear description of the issue
Clear photographs of the product and packaging
A clear unboxing video, where available and relevant

An unboxing video helps Miniminks verify transit damage, missing items and packing errors. However, the absence of an unboxing video will not automatically invalidate a genuine claim when the issue can otherwise be reasonably verified or applicable law provides the customer with a remedy.

Once the claim is verified:

Miniminks will bear eligible reverse-pickup and replacement-shipping costs.
The ₹150 logistics charge will not apply.
A replacement will be provided, subject to availability.
If an approved replacement is unavailable or unsuitable, an approved refund may be issued.

Damage caused after delivery, normal wear and tear, incorrect washing, misuse, improper care or alteration is not considered a manufacturing defect.

If a product is delivered materially later than the delivery schedule communicated by Miniminks, contact the Miniminks Support Team. Applicable remedies will be considered according to the circumstances and applicable law. This does not apply where the delay resulted from force majeure or circumstances reasonably outside Miniminks’ control.

12. Refund Method and Timeline

Refunds are processed only after the returned product has been received, inspected and approved, except where a different remedy is required under applicable law.

Approved refunds are initiated within five to seven working days after receipt, inspection and approval.

For an approved cancellation, the refund timeline begins after Miniminks accepts and processes the cancellation.

Prepaid-order refunds are returned to the original payment method wherever technically possible.
COD-order refunds, where payment was collected, are processed through UPI or bank transfer.
COD refunds are not paid in cash through the courier.
Store credit will be provided only with the customer’s agreement.

After Miniminks initiates a refund, the bank, card issuer, UPI provider or payment gateway may require additional time to reflect the amount in the customer’s account.

For an ordinary return, the refundable amount is the merchandise amount actually paid, less any applicable ₹150 reverse-pickup charge. Original shipping and COD charges are non-refundable after those services have been used.

13. Non-Eligible Requests

Miniminks cannot approve an ordinary return or size exchange for:

Requests submitted after the applicable policy window
More than one size exchange for the same item
Change-of-mind returns for ordinary discounted items
Products explicitly marked Final Sale
Items that have been used, worn, washed or altered
Items with stains, fragrance, customer-caused damage or signs of use
Items without their original tags, packaging or accessories
Items that fail quality inspection
Products damaged through misuse, incorrect washing or improper care
Parcels returned without prior written approval

An incorrectly selected size does not qualify for an ordinary return. One eligible size exchange may be requested under this policy for regular-price and ordinary discounted items.

These exclusions do not remove remedies available for a verified wrong, damaged, missing, defective, deficient, misdescribed or otherwise non-conforming product.