Refund policy

We want every Miniminks purchase to feel reassuring. Eligible returns, size exchanges and product-issue claims are handled according to the conditions below.

Please do not send an item back until the Miniminks Support Team has approved your request in writing.

1. 7-Day Ordinary Returns

Eligible regular-price items may be returned for:

  • Change of mind
  • Colour or style preference
  • Not liking the product after receiving it

The return request must be submitted within 7 calendar days of delivery.

Products explicitly marked Sale or Final Sale are not eligible for an ordinary return or size exchange. This exclusion does not affect approved wrong, damaged, missing or manufacturing-defect claims.

2. Size Exchanges

One size exchange is permitted per eligible item when requested within 7 calendar days of delivery.

Size exchanges are subject to:

  • Written approval
  • The product passing quality inspection
  • Availability of the requested replacement size

An incorrectly selected size is handled as a size exchange rather than an ordinary return.

3. Product Condition Requirements

To qualify for a return or size exchange, the item must be:

  • Unused, unworn, unwashed and unaltered
  • Free from stains, fragrance, damage and signs of use
  • Returned with all original tags attached
  • Returned with its original packaging and accessories
  • Submitted for approval within 7 calendar days of delivery

Items that do not pass quality inspection are not eligible for a return, exchange, store credit or refund.

4. How to Request a Return or Size Exchange

  1. Contact Miniminks within 7 calendar days of delivery.
  2. Share your order number, product name, request type and reason.
  3. For a size exchange, also provide the required replacement size.
  4. Send clear photographs showing the complete item, attached tags and its current condition.
  5. For a wrong, damaged, missing or manufacturing-defective product, also provide a clear unboxing video.
  6. Wait for written approval and return instructions from the Miniminks Support Team.
  7. Pack the approved item securely with its tags, original packaging and accessories.
  8. Hand the parcel to the assigned courier or self-ship it only when instructed.
  9. After the item is received and passes quality inspection, Miniminks will process the approved refund or dispatch the approved replacement.

An unboxing video is not required for an ordinary return or size exchange.

Unapproved or unidentified parcels may be refused.

5. Reverse-Logistics Charges

Ordinary return

When Miniminks arranges reverse pickup, ₹150 will be deducted from the approved merchandise refund.

Size exchange

When Miniminks arranges reverse pickup, a flat ₹150 size-exchange logistics fee applies.

This fee covers:

  • Reverse pickup of the approved item
  • Dispatch of the approved replacement

The size-exchange fee is collected through a private Shopify draft-order invoice or secure checkout link titled “Size Exchange Logistics Fee.”

The fee is not collected through a publicly purchasable product.

Original shipping and COD charges

Original outbound shipping and COD charges are non-refundable for ordinary returns after the related service has been used.

Verified product issues

No ₹150 charge applies to an approved wrong, damaged, missing or manufacturing-defect claim.

6. Reverse Pickup and Self-Shipping

Miniminks will arrange reverse pickup where courier service is available at the customer’s pincode.

For an ordinary return, the ₹150 reverse-pickup charge is deducted from the approved refund.

For a size exchange, pickup is arranged after the ₹150 logistics fee has been paid.

If reverse pickup is unavailable:

  • The customer must self-ship the approved item using a trackable courier.
  • The customer bears the self-shipping cost.
  • The ₹150 reverse-pickup charge will not be applied.
  • For an approved size exchange, Miniminks will dispatch the replacement without another shipping fee.
  • The return address will be shared privately after approval.

Please do not send a parcel to an address found online or used for a previous return.

7. Inspection and Replacement Availability

A refund or replacement is not confirmed until the returned item has been received and inspected.

Once the product passes quality inspection, Miniminks will process the approved outcome.

If an approved replacement size is unavailable, Miniminks may offer:

  • Another available size
  • An eligible alternative product
  • Store credit after the returned item passes inspection

If none of these options is accepted, an approved refund may be issued after the original item is received, inspected and approved.

8. Wrong, Damaged, Missing or Defective Products

If you receive a wrong, damaged, missing or manufacturing-defective product, contact Miniminks within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product and packaging
  • A clear unboxing video showing the issue

Once the claim is verified:

  • Miniminks will bear eligible reverse-pickup and replacement-shipping costs.
  • The ₹150 charge will not apply.
  • A replacement will be provided, subject to availability.
  • If an approved replacement is unavailable, an approved refund may be provided.

Damage caused after delivery, normal wear and tear, incorrect washing, misuse or alteration is not considered a manufacturing defect.

9. Refund Method and Timeline

Refunds are processed only after the returned product has been received, inspected and approved.

Approved refunds are initiated within 5–7 working days after receipt, inspection and approval.

  • Prepaid-order refunds are returned to the original payment method wherever technically possible.
  • COD-order refunds are processed through UPI or bank transfer.
  • COD refunds are not paid in cash through the courier.

Your bank or payment provider may require additional time to reflect the refund after it has been initiated.

10. Non-Eligible Requests

Miniminks cannot approve:

  • Requests submitted after the applicable policy window
  • More than one size exchange for the same item
  • Ordinary returns or size exchanges for products explicitly marked Sale or Final Sale
  • Items that have been used, worn, washed or altered
  • Items with stains, fragrance, damage or signs of use
  • Items without their original tags, packaging or accessories
  • Items that fail quality inspection
  • Products damaged through misuse, incorrect washing or improper care
  • Parcels returned without prior written approval

Incorrect size selection does not qualify for an ordinary return, but an eligible size exchange may be requested.

11. Contact Miniminks

To request a return, size exchange or report a product issue, contact the Miniminks Support Team:

WhatsApp: +91 7666785444
Email: support@miniminks.in
Support hours: Monday to Saturday, 10 AM to 6 PM

Please include your order number in every message. Do not return an item until you have received written approval and return instructions from Miniminks.

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