Returns, Exchanges & Cancellations

Manage an Order or Size Exchange

Use your Miniminks customer account to request cancellation within one hour of placing an eligible unfulfilled order, or to submit a return or size-exchange request for an eligible delivered item. Shopify will email a six-digit verification code to the email address used for the order.

Manage My Order

If an option is not visible or you cannot access the order, contact us on WhatsApp at +91 7666785444 or email support@miniminks.in.

Return, Refund, Size Exchange and Cancellation Policy

This page summarizes the Miniminks return and exchange rules. The detailed Shopify Refund Policy also applies at checkout and should be read before ordering. Please do not return any item until the Miniminks Support Team has approved your request in writing and shared the applicable instructions.

Order Cancellation

Customers may request cancellation within one hour of placing an order, provided the order has not already been fulfilled, packed, or dispatched. A cancellation request is confirmed only after Miniminks accepts it.

Seven-Day Ordinary Returns

Eligible regular-price items may be returned within 7 calendar days of delivery for change of mind, colour or style preference, or not liking the product, subject to written approval and quality inspection.

Ordinary discounted items are not eligible for change-of-mind ordinary returns, but they may qualify for one size exchange. Products explicitly marked Final Sale are not eligible for ordinary returns or size exchanges.

Size Exchanges

One size exchange is available for eligible regular-price and ordinary discounted items when requested within 7 calendar days of delivery, subject to approval, product condition, and replacement size availability.

If Miniminks arranges reverse pickup and replacement dispatch for an approved size exchange, a flat ₹150 logistics fee applies. No ₹150 logistics fee applies to verified wrong, damaged, missing, or manufacturing-defective product claims.

Product Condition Requirements

Items must be unused, unworn, unwashed, undamaged, unaltered, free from stains/fragrance/signs of use, and returned with original tags, packaging, and accessories. Items that fail inspection may be rejected.

Wrong, Damaged, Missing, or Manufacturing-Defective Items

Please report wrong, damaged, missing, or manufacturing-defective items within 48 hours of delivery wherever reasonably possible. Share your order number, a clear description of the issue, clear product and packaging photos, and an unboxing video where available and relevant.

Once verified, Miniminks will guide you with the approved replacement, exchange, or refund process. Verified product-issue claims are resolved without the ₹150 customer logistics charge.

Reverse Pickup and Charges

When Miniminks arranges reverse pickup for an approved ordinary return, ₹150 will be deducted from the approved merchandise refund. Original outbound shipping and COD charges are generally non-refundable for ordinary returns after those services have been used.

If reverse pickup is unavailable and our team instructs you to self-ship, the ₹150 reverse-pickup charge is not applied and the customer bears the self-shipping cost for ordinary returns or customer-requested size exchanges.

Payments and COD

Miniminks accepts secure prepaid online payments and eligible Cash on Delivery (COD) orders within India. COD availability depends on delivery pincode, order value, product eligibility, and verification requirements shown at checkout.

Refund Method and Timeline

Approved prepaid refunds are initiated to the original payment method wherever technically possible. COD refunds, where payment was collected, may be processed through UPI or bank transfer after approval. COD refunds are not paid in cash through the courier.

Refunds are generally initiated within 5–7 working days after the returned item has been received, inspected, and approved, or after an approved cancellation is processed. Your bank, UPI provider, card issuer, or payment gateway may take additional time to reflect the amount.

Non-Eligible Requests

Miniminks cannot approve requests submitted outside the applicable window, more than one size exchange for the same item, change-of-mind returns for ordinary discounted items, Final Sale ordinary returns/exchanges, used/worn/washed/altered/stained/tagless items, items missing original packaging, or parcels returned without prior written approval. These exclusions do not remove remedies for verified wrong, damaged, missing, defective, deficient, misdescribed, or otherwise non-conforming products.