7-Day Easy Returns & Size Exchange
Shop with confidence: eligible regular-price Miniminks apparel may be returned or exchanged for size when the request is submitted within 7 calendar days of delivery.
Request a Return or Size Exchange on WhatsApp
Please do not send an item until the Miniminks Support Team approves your request in writing.
1. 7-Day Returns and Size Exchanges
You may request an ordinary return for change of mind, colour or style preference, or because you did not like an eligible regular-price item. The request must reach us within 7 calendar days of delivery.
If you need a different size, one size exchange is allowed per eligible item within the same 7-day window, subject to approval and replacement availability.
Products explicitly marked Sale or Final Sale are not eligible for an ordinary return or size exchange. This exclusion does not affect an approved wrong, damaged, missing or manufacturing-defect claim.
2. Eligibility Conditions
To qualify, the item must be:
- Unused, unworn, unwashed and unaltered
- Free from stains, fragrance, damage and signs of use
- Returned with all original tags attached
- Returned with its original packaging and accessories
- Submitted for approval within 7 calendar days of delivery
Items that do not pass our quality inspection are not eligible for a return, exchange, store credit or refund.
3. How to Request a Return or Exchange
- Contact Miniminks within 7 calendar days of delivery.
- Share your order number, product name, request type and reason. For a size exchange, also share the replacement size required.
- Send clear photos showing the complete item, attached tags and current condition.
- For a wrong, damaged, missing or manufacturing-defect claim, also share a clear unboxing video.
- Wait for written approval and return instructions from the Miniminks Support Team.
- Pack the approved item securely with its tags, original packaging and accessories.
- Hand it to the assigned courier, or self-ship it only if our team instructs you to do so.
- After receipt and quality inspection, we will process the approved refund or dispatch the approved replacement.
Unapproved or unidentified parcels may be refused.
4. Reverse-Logistics Charges
- Ordinary return: When Miniminks arranges reverse pickup, ₹150 is deducted from the approved merchandise refund.
- Size exchange: When Miniminks arranges reverse pickup, a flat ₹150 fee applies. It covers reverse pickup and dispatch of the approved replacement. The fee is paid through a private Shopify draft-order invoice or secure checkout link titled “Size Exchange Logistics Fee.”
- Original charges: Original outbound shipping and COD charges are non-refundable for an ordinary return after the related service has been used.
- Verified product issue: No ₹150 fee applies to an approved wrong, damaged, missing or manufacturing-defect claim.
We do not create a publicly purchasable fee product.
5. Reverse Pickup and Self-Shipping
Miniminks will arrange reverse pickup where courier service is available at the customer’s pincode. For an ordinary return, the ₹150 charge is deducted from the approved refund. For a size exchange, pickup is arranged after the ₹150 fee is paid.
If reverse pickup is unavailable, the customer must self-ship the approved item using a trackable courier and bear the self-shipping cost. The ₹150 pickup charge is then not applied. For an approved size exchange, Miniminks dispatches the replacement without another shipping fee.
The return address is shared privately only after approval. Please do not use an address found online or from a previous return.
6. Inspection, Replacement and Size Availability
We do not promise a refund or replacement before receiving and inspecting the returned item. Once the item passes quality inspection, we will process the approved outcome.
If an approved replacement size is unavailable, we may offer another available size, an eligible alternative product or store credit. If none is accepted, an approved refund may be issued after the original item is received, inspected and approved.
7. Wrong, Damaged, Missing or Defective Products
Contact Miniminks within 48 hours of delivery if you receive a wrong, damaged, missing or manufacturing-defective product. Share your order number, clear photos of the product and packaging, and a clear unboxing video showing the issue.
Once verified, Miniminks bears eligible reverse-pickup and replacement-shipping costs. The ₹150 charge does not apply. If an approved replacement is unavailable, an approved refund may be provided.
Damage caused after delivery, normal wear and tear, incorrect washing, misuse or alteration is not considered a manufacturing defect.
8. Refund Method and Timeline
Approved refunds are initiated within 5–7 working days after the returned item is received, inspected and approved.
- Prepaid-order refunds are returned to the original payment method wherever technically possible.
- COD-order refunds are processed by UPI or bank transfer and are not paid in cash by the courier.
Your bank or payment provider may take additional time to show the credit after initiation.
9. Non-Eligible Requests
We cannot approve:
- Requests submitted after the applicable policy window
- More than one size exchange for the same item
- Ordinary returns or size exchanges for products explicitly marked Sale or Final Sale
- Items that are used, worn, washed, altered, stained, fragranced, damaged after delivery or show signs of use
- Items without attached original tags, original packaging or accessories
- Items that fail quality inspection
- Parcels returned without prior written approval
Incorrect size selection does not qualify for an ordinary return, but an eligible size exchange may be requested under this policy.
10. Contact Miniminks
Email: support@miniminks.in
WhatsApp: +91 7666785444
Hours: Monday to Saturday, 10 AM to 6 PM
Please include your order number in every message. If you are unsure about sizing before ordering, send us the product link and your child’s measurements for help choosing the closest fit.